Background
I work as an AI Project Manager connecting stakeholders with development teams. My day-to-day involves gathering requirements from clients, assessing their digital readiness, and translating business needs into technical specifications.
I evaluate company maturity for AI adoption, identify processes that can be automated, and design pilot projects. I use AI tools to create visual workflows and mockups that guide development teams.
Before this role, I spent several years in business development and BPO operations, building CRM systems and marketing processes from the ground up.
Languages
Areas of Work
Requirements Gathering
Conducting stakeholder interviews and documenting business needs for AI development teams.
Digital Readiness Assessment
Evaluating organizational maturity and identifying gaps for AI adoption.
Proof of Concept Design
Scoping pilot projects with defined timelines and success criteria.
Process Analysis
Mapping workflows and identifying automation opportunities.
Technical Documentation
Creating specifications and visual mockups for development teams.
Stakeholder Communication
Facilitating alignment between business and technical teams.
Professional Journey
AI Project Manager & Strategy Consultant
Let's Process IT
Belgrade, Serbia
Connecting stakeholders with AI development teams, translating business needs into product requirements, and designing AI implementation strategies.
- Conducting client meetings to gather requirements and assess digital readiness
- Translating complex business needs into actionable AI product specifications
- Evaluating company maturity and providing realistic AI implementation assessments
- Designing proof of concept and pilot projects for AI enablement
- Identifying pain points that can be automated with AI solutions
- Working with development teams to define AI-augmented workflows
Business Development Manager
Let's Process IT
Belgrade, Serbia
Designing and implementing business development and marketing frameworks to support company growth in BPO and IT sectors.
- Pioneered AI chatbot project proposal for client support automation
- Created first company-wide CRM and digital marketing system from scratch
- Built and maintained CRM database with 1,000+ qualified leads
- Partnered with Nordic Business Alliance to expand international visibility
Public Relations & Social Media Manager
Serbian AI Society
Belgrade, Serbia
Managing communication strategy and public relations for a leading AI community in Serbia.
- Promoting ethical AI adoption through community engagement
- Responsible for content strategy and media relations
- Building awareness through partnerships and online campaigns
BPO Analyst
Let's Process IT
Belgrade, Serbia
Managed customer service processes, incident handling, and data reconciliation for international clients.
- Optimized operational workflows through analytics and process redesign
- Improved customer experience across multiple touchpoints
- Provided technical and administrative support to field service teams
International Customer Service Representative
Transcom
Belgrade, Serbia
Delivered multilingual customer support for French-speaking markets.
- Ensured GDPR compliance and managed sensitive customer data
- Provided technical assistance and incident escalation management
Education
Master's Degree, Human Resources Management
Faculty of Organizational Sciences, University of Belgrade
2012 – 2013Master's Degree, French Language and Literature
Faculty of Philology, University of Belgrade
2005 – 2011Certifications
- Google Digital Marketing Certificate
- LinkedIn Marketing Strategy Certificate
- IBM – Introduction to Artificial Intelligence
- Google – Generative AI Fundamentals
- OpenAI – Prompt Engineering Foundations
- HubSpot CRM Academy